Verzendbeleid

At Dades Official, we strive to deliver your order as quickly and carefully as possible. Below you’ll find all information regarding shipping times, costs, and order handling.

1. Delivery Times

We offer the following delivery times during regular (non-sale) periods:

The Netherlands
1–3 working days

Europe
2–5 working days

Rest of the World
3–7 working days

Please note that during sale periods, holidays, or peak seasons, delivery times may be slightly longer.

2. Shipping Costs

The Netherlands & Belgium
€6.95

Europe
€15

Worldwide
From €30 (depending on weight and destination)

Please note: Shipping costs do not include customs duties, taxes, or import fees. These charges are the responsibility of the customer.

3. Track & Trace

Once your order has been shipped, you will receive a confirmation email including a track & trace link.

You can use this link to follow your package at any time.
You can also check your order status through your account.

4. Received the Wrong Item

If you have received the wrong item, we sincerely apologize.

Please contact our customer service team. We will provide:

• A free return label

• A return form

Kindly complete the return form and include it with your return. Once we receive the returned item, we will ship the correct product to you as soon as possible.

5. Order Changes or Cancellation

If you have just placed an order and would like to modify or cancel it, please contact our customer service as soon as possible.

Please note that an order can only be canceled if it has not progressed too far in the fulfillment process.

6. Questions?

If you have any questions regarding your order or shipping, feel free to contact our customer service team. We’re happy to help.