DADÉS OFFICIAL B.V.

TERMS AND CONDITIONS

Version: February 2026

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Entrepreneur: Dadés Official B.V., registered at Ampèrestraat 9, 6372BB Landgraaf, the Netherlands, registered with the Dutch Chamber of Commerce under number 98534092.

Consumer: any natural person who enters into a distance contract with the Entrepreneur for purposes that are not related to his or her trade, business, craft, or professional activity.

Distance contract: a contract concluded between the Entrepreneur and the Consumer within the framework of an organised system for distance selling of products, whereby exclusive or additional use is made of one or more means of distance communication up to and including the conclusion of the contract.

Cooling-off period: the period within which the Consumer may exercise his or her right of withdrawal.

Right of withdrawal: the Consumer’s option to withdraw from the distance contract within the cooling-off period.

Day: calendar day.

Webshop: the Entrepreneur’s online store, accessible at www.dadesofficial.com.

Article 2 – Identity of the Entrepreneur

Dadés Official B.V.

Ampèrestraat 9, 6372BB Landgraaf, the Netherlands

Chamber of Commerce number: 98534092

Email: info@dadesofficial.com

Website: www.dadesofficial.com

Article 3 – Applicability

1. These Terms and Conditions apply to every offer made by the Entrepreneur and to every distance contract concluded between the Entrepreneur and the Consumer.

2. Before the distance contract is concluded, the text of these Terms and Conditions shall be made available to the Consumer. If this is not reasonably possible, the Entrepreneur shall indicate, before the distance contract is concluded, how the Terms and Conditions can be viewed at the Entrepreneur’s premises.

3. Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit of these Terms and Conditions.

4. Any ambiguities regarding the interpretation or content of one or more provisions of these Terms and Conditions shall be interpreted in accordance with the spirit of these Terms and Conditions.

Article 4 – The Offer

1. If an offer has a limited period of validity or is subject to conditions, this shall be expressly stated in the offer.

2. The offer shall contain a complete and accurate description of the products offered. The description shall be sufficiently detailed to allow the Consumer to properly assess the offer.

3. Obvious errors or mistakes in the offer shall not be binding on the Entrepreneur.

4. All images and specifications in the offer are indicative and shall not give rise to compensation or dissolution of the contract.

Article 5 – The Contract

1. The contract is concluded at the moment the Consumer accepts the offer and meets the conditions set therein.

2. If the Consumer has accepted the offer electronically, the Entrepreneur shall promptly confirm receipt of the acceptance electronically. As long as receipt of the acceptance has not been confirmed, the Consumer may dissolve the contract.

3. The Entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a safe web environment.

Article 6 – Right of Withdrawal

1. The Consumer may cancel a contract for the purchase of a product during a cooling-off period of 14 days without giving any reason. The Entrepreneur may ask the Consumer for the reason for withdrawal but shall not oblige the Consumer to state his or her reason(s).

2. The cooling-off period referred to in paragraph 1 shall commence on the day after the Consumer, or a third party designated in advance by the Consumer who is not the carrier, has received the product.

3. During the cooling-off period, the Consumer shall handle the product and its packaging with care. The Consumer shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle is that the Consumer may only handle and inspect the product as he or she would be permitted to do in a physical store.

4. The Consumer shall only be liable for any diminished value of the product resulting from handling the product beyond what is permitted under paragraph 3.

Article 7 – Obligations of the Consumer During the Cooling-Off Period

1. During the cooling-off period, the Consumer shall handle the product and its packaging with care. The Consumer shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product.

2. The Consumer shall only be liable for any diminished value of the product resulting from handling the product beyond what is permitted under paragraph 1.

Article 8 – Exercise of the Right of Withdrawal and Costs

1. If the Consumer exercises his or her right of withdrawal, the Consumer shall notify the Entrepreneur within the cooling-off period by sending an email to info@dadesofficial.com or by using the contact form on the website.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the Consumer shall return the product. The Consumer shall in any case have observed the return period if the product is returned before the cooling-off period has expired.

3. The Consumer shall return the product with all accessories supplied, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the Entrepreneur.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal shall lie with the Consumer.

5. The direct costs of returning the product shall be borne by the Consumer, unless the Entrepreneur has indicated otherwise.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

1. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs charged by the Entrepreneur for the returned product, without delay and within 14 days following the day on which the Consumer notifies the Entrepreneur of the withdrawal.

2. The Entrepreneur shall use the same means of payment that the Consumer used for the reimbursement, unless the Consumer agrees to a different method. The reimbursement shall be free of charge to the Consumer.

3. The Entrepreneur may withhold reimbursement until the Entrepreneur has received the product or until the Consumer demonstrates that the product has been returned, whichever occurs first.

Article 10 – Exclusion of the Right of Withdrawal

The Entrepreneur may exclude products from the right of withdrawal, but only if the Entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the contract. Exclusion is possible for:

a. Products that have been manufactured to the Consumer’s specifications, that are not prefabricated, and that are manufactured on the basis of an individual choice or decision by the Consumer, or that are clearly intended for a specific person.

b. Products that spoil quickly or have a limited shelf life.

c. Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.

Article 11 – Pricing

1. During the period of validity stated in the offer, the prices of the products offered shall not be increased, except for price changes resulting from changes in VAT rates.

2. The prices stated in the offer of products are inclusive of VAT.

3. All prices are in Euros (€) and subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors.

Article 12 – Payment

1. The Consumer may pay for the order using the payment methods offered in the Webshop, including iDEAL, credit card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay, Bancontact, and Shop Pay.

2. The Consumer has the duty to report inaccuracies in payment details provided or stated to the Entrepreneur without delay.

3. If the Consumer fails to meet his or her payment obligation(s) in a timely manner, after being notified by the Entrepreneur of the late payment and having been granted a period of 14 days to fulfil his or her payment obligations, the Consumer shall owe statutory interest on the amount still due after failure to pay within this 14-day period, and the Entrepreneur shall be entitled to charge any extrajudicial collection costs incurred.

Article 13 – Delivery and Performance

1. The Entrepreneur shall exercise the greatest possible care when receiving and fulfilling orders for products.

2. The place of delivery shall be the address that the Consumer has communicated to the Entrepreneur.

3. The Entrepreneur shall fulfil accepted orders with due speed but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the Consumer shall be notified no later than 30 days after placing the order.

4. The risk of damage to and/or loss of products shall be borne by the Entrepreneur until the moment of delivery to the Consumer or a representative previously designated by the Consumer and made known to the Entrepreneur, unless expressly agreed otherwise.

5. Free shipping is available for orders of €100 or more, unless otherwise indicated on the website.

Article 14 – Conformity and Warranty

1. The Entrepreneur guarantees that the products conform to the contract, the specifications stated in the offer, the reasonable requirements of fitness and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the contract.

2. Any warranty arrangement offered by the Entrepreneur shall not affect the rights and claims that the Consumer may assert against the Entrepreneur under the law and/or the distance contract in respect of a failure by the Entrepreneur to fulfil its obligations.

Article 15 – Complaints Procedure

1. The Entrepreneur shall have a sufficiently publicised complaints procedure and shall handle complaints in accordance with this complaints procedure.

2. Complaints about the performance of the contract must be submitted to the Entrepreneur within a reasonable time after the Consumer has discovered the defects, fully and clearly described, by email to info@dadesofficial.com.

3. Complaints submitted to the Entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Entrepreneur shall respond within the 14-day period with an acknowledgement of receipt and an indication of when the Consumer can expect a more detailed response.

Article 16 – Intellectual Property

1. All intellectual property rights relating to the Webshop, including but not limited to texts, images, designs, photographs, logos, trademarks, and trade names, are vested in the Entrepreneur.

2. The Consumer is not permitted to copy, reproduce, distribute, or otherwise use any material from the Webshop without the prior written consent of the Entrepreneur.

Article 17 – Personal Data

The Entrepreneur processes personal data of the Consumer in accordance with the General Data Protection Regulation (GDPR). The Entrepreneur’s privacy policy can be consulted at www.dadesofficial.com.

Article 18 – Liability

1. The Entrepreneur’s liability shall be limited to the amount covered by the Entrepreneur’s insurance, or to the invoice amount of the relevant order, whichever is applicable.

2. The Entrepreneur shall not be liable for indirect damage, including consequential damage, loss of profit, missed savings, and damage due to business interruption.

3. The Entrepreneur shall not be liable for damage caused by force majeure. Force majeure shall be understood to mean any circumstance beyond the Entrepreneur’s control that prevents the Entrepreneur from fulfilling its obligations in whole or in part.

Article 19 – Disputes

1. Contracts between the Entrepreneur and the Consumer to which these Terms and Conditions apply shall be governed exclusively by the laws of the Netherlands.

2. Disputes between the Consumer and the Entrepreneur regarding the formation or performance of contracts may be submitted by both the Consumer and the Entrepreneur to the competent court in the district of Limburg, the Netherlands.

3. The Consumer may also submit a dispute to the European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr/.

Article 20 – Amendment of Terms and Conditions

1. The Entrepreneur reserves the right to amend or supplement these Terms and Conditions.

2. Minor amendments may be made at any time.

3. Major substantive amendments shall be discussed with the Consumer in advance, where possible.

4. The most current version of these Terms and Conditions is always available at www.dadesofficial.com.

Dadés Official B.V. – Ampèrestraat 9, 6372BB Landgraaf, the Netherlands

CoC: 98534092 – www.dadesofficial.com